Terms and Conditions

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Terms and Conditions for Vitaelity.com and associated attendance tracking services.

• 1. Acceptance of Terms
  • By accessing or using this website and its services, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part, you may not access the service.
• 2. Account Registration
  • Users must provide accurate, complete information when registering.
  • Accounts are personal and non-transferable. Sharing of account logins is prohibited.
  • Users are responsible for maintaining the confidentiality of login credentials and in ensuring that your organisation’s password standards are met.
• 3. User Conduct
  • You agree not to misuse the site, attempt to hack it, connect to other services (inc automated tools) or download any source code or images.
  • Users must respect intellectual property rights.
  • You must not download or retain copies of any data without permission and without secure local storage.
  • You must not distribute data without following your Local Authority’s guidelines.
• 4. Intellectual Property Rights
  • All content, unless otherwise stated, is owned by Arc Software Consultancy Limited and protected under copyright law.
  • All rights, title, and interest in and to the software—including source code, object code, design elements, features, and documentation—are owned by Arc Software Consultancy or it’s licensors.
  • The software is protected by copyright laws, international treaties, and other intellectual property laws. No ownership rights are transferred to the user under this agreement.
  • The user is granted a limited, non-exclusive, non-transferable license to use the software solely for its intended purpose, subject to the terms and conditions outlined herein.
• 5. Termination
  • We reserve the right to suspend or terminate accounts violating these terms.
  • Upon termination, access to restricted content will be revoked.
• 6. Privacy & GDPR Compliance
  • We respect your privacy and are committed to protecting your personal data.
  • This website complies with the UK General Data Protection Regulation (UK GDPR).
  • You have rights under UK GDPR, including the right to access, correct, delete, restrict or object to processing of your data.
  • We will only process your data where we have a lawful basis, such as your consent, a contractual necessity, or legal obligation.
  • The Local Authority who has commissioned this service determines data retention and deletion policy. Arc will require their permission to delete data.
• 7. Data Protection
  • We use appropriate security measures to protect personal data against loss, misuse, or unauthorized access.
  • In the event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) as required.
  • If you wish to exercise your data rights or file a complaint, you can contact us on 020 8332 0313 or refer to the ICO at https://ico.org.uk.
• 8. Cookies
  • This website uses cookies that are essential for its operation, including authentication, session management, and security features. These cookies cannot be disabled.
  • By using this site, you consent to the placement of these mandatory cookies on your device.
  • We may also use cookies for performance tracking and analytics to improve user experience. These are also mandatory.
• 9. Access to Data and Content
  • Access to this service is available only to users who have been authorised to have a login by a local authority with an active contract with Arc.
  • The duration of your access to this service is stated in your Local Authority’s contract.
  • Data can be deleted once a contract has expired or when payment has not been made.
  • Access to the website and its restricted content is generally available during UK business hours (09:00–17:00 GMT/BST), Monday to Friday.
  • We do not guarantee uninterrupted service and are not liable for any losses arising from service downtime. Availability may be affected by technical issues, maintenance, or circumstances beyond our control.
  • The restoration of a database backup in the event of a technical issue will result in lost data. Users are responsible for ensuring that they are able to replace data themselves.
  • We reserve the right to limit or suspend access at any time for operational, security, or legal reasons, with or without prior notice.
• 10. Content Accuracy
  • We are not responsible for content or data accuracy or inaccuracies.
• 11. Changes to Terms
  • We may update these Terms occasionally. Users will be notified of material changes via email or site notices.